Frequently Asked Questions:
Q: When do you ship my order?
A: We try our best to ship out your order in three working days. It will only be delayed due to the lack of materials and parts.
Q: Can I change or cancel my order?
A: Yes, you can. But you can only change or cancel your order before it gets shipped out. Because we have no way of getting it back, we do not approve order change or cancelation requests after it is shipped.
Q:How long can I get my board?(From the date it gets shipped to the date you receive it) United states: 9-12 days.
Europe: 13-17 days.
Canada: 15-20 days.
Australia: 10-13 days.
Western Australia: 12-15 days.
South Korea: 5-7 days.
Japan: Signage 5-7 days in.
Taiwan: 5-7 days.
Singapore: 5-7 days.
West Malaysia: 5-7 days
East Malaysia: 7-10 days.
Vietnam: 7-10 days
Please note that the ongoing trade wars and trade tensions with US and EU may slow down the shipping a little bit.
Q: Can I get a tracking number for my order? A:Yes, of course! We will fill in the tracking number as soon as we ship out your order. You will receive a shipping notification Email from Shopify.
Q:Do I need to pay for tax?
A: Our shipping prices are inclusive of customs taxes for US, Canada and European countries for purchases of an entire board. Taxes may be imposed and collected by destination country for customers who are from New Zealand, Norway, Switzerland, South Korea and Japan.
Purchases of skateboard parts may be subject to taxes and customs duties, which are gonna be at buyer's costs. Usually the chances for a part to get imposed for taxes are around 1%.